Refund policy

Returns & Refund Policy

We want you to be satisfied with your Ellave Wellness purchase. Eligible products may be returned within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the product must be unused, unopened, in its original condition and packaging, and accompanied by proof of purchase.

Due to hygiene and safety considerations, opened or used skincare, cosmetic, beauty and personal-care products cannot be returned for a change of mind, except where the product is defective, damaged, incorrectly supplied, or where applicable consumer law provides otherwise.

To request a return, please contact us at info@ellavewellness.com before sending any products back. Products returned without prior authorisation may not be accepted.

Once your return has been approved, we will provide instructions for returning the product to the applicable return address.

Return shipping

Where a return is due to a change of mind, the customer is responsible for the direct cost of returning the product, where permitted by law.

Where a product is defective, damaged on arrival, or incorrectly supplied by Ellave Wellness, Ellave Wellness will cover the reasonable cost of the return.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If your product is defective, damaged or incorrect, contact us as soon as possible at info@ellavewellness.com, together with your order details and photographs where appropriate.

Nothing in this policy limits any rights you may have under the South African Consumer Protection Act or other applicable legislation. Defective goods remain subject to applicable statutory consumer protections.

Non-returnable products

For hygiene and safety reasons, opened or used skincare, cosmetics and personal-care products cannot generally be returned for a change of mind. We also do not accept returns of gift cards or products specifically marked as final sale, except where required by law.

Cooling-off rights for online purchases

Where the Electronic Communications and Transactions Act applies, customers may have the right to cancel an eligible online transaction within seven days of receiving the goods. The customer may be responsible for the direct cost of returning the goods, as provided by applicable law.

Exchanges

If you would like a different product, please contact us. Where appropriate, the original item can be returned in accordance with this policy and a new order can be placed separately.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund within 15 business days after confirmation from us, please contact info@ellavewellness.com.

Contact

For return or refund enquiries, contact:

Ellave Wellness
Email: info@ellavewellness.com