Shipping policy

Shipping Policy

Last updated: September 2026

Ellave Wellness currently delivers orders within South Africa.

Orders are processed and dispatched from our fulfilment location during normal business days. Orders placed on weekends or public holidays will generally be processed on the next business day.

Order Processing

Please allow approximately [1–2 business days] for your order to be processed before dispatch.

During promotional periods, new product launches or unusually high order volumes, processing may take slightly longer.

Once your order has been dispatched, you will receive confirmation and, where available, a tracking number.

Delivery Times

Estimated delivery times after dispatch are:

Major metropolitan areas: approximately [2–4 business days]
Regional areas: approximately [3–5 business days]
Outlying or rural areas: approximately [4–7 business days]

These are estimates only. Courier delays, severe weather, public holidays and circumstances outside our reasonable control may affect delivery times.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

Orders over R2500 qualify for free standard delivery within South Africa.

Any delivery surcharge applicable to an outlying or special-delivery area will be displayed or communicated before the order is completed where reasonably possible.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and any information reasonably required for successful delivery.

Please check your delivery details carefully before completing your order.

If an incorrect or incomplete address is supplied, this may result in delays or additional delivery charges.

Where an order has not yet been dispatched, please contact us as soon as possible at info@ellavewellness.com if you need to correct your delivery information.

We cannot guarantee that an address can be changed once an order has been handed to the courier.

Courier Deliveries

Our courier may contact you using the telephone number or email address supplied with your order.

Please ensure that someone is available to receive the parcel at the delivery address during the applicable delivery period.

If delivery cannot be completed after the courier's permitted delivery attempts, the parcel may be returned to us. Additional delivery charges may apply if the order needs to be sent again, except where the failed delivery was caused by Ellave Wellness or its appointed delivery provider.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after dispatch for the courier's tracking system to update.

If you have not received tracking information within a reasonable period after your dispatch confirmation, contact us at:

info@ellavewellness.com

Damaged or Incorrect Deliveries

Please inspect your order as soon as possible after delivery.

If your parcel arrives damaged, or you receive an incorrect product, please contact us as soon as reasonably possible at info@ellavewellness.com.

Please include:

your order number;
a description of the issue; and
photographs of the parcel and/or product where appropriate.

We will assess the matter and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable South African consumer law.

Lost Parcels

If tracking indicates that your parcel has not been delivered within the expected delivery period, please contact us.

We will assist in investigating the delivery with the applicable courier.

Where a parcel is confirmed as lost before successful delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

Risk of Loss

Ellave Wellness remains responsible for the goods until delivery has been accepted by the customer or an authorised recipient, subject to applicable South African law.